The CSR must be able to effectively communicate knowledge of “The Program”, terms of the agreement, and product features/benefits while working with the customers. This position is also responsible for maximizing store revenue by utilizing communication and customer service skills which ensure customer retention.
As the first level of contact with the customer, the CSR will greet customers on the sales floor or telephone, establish a good rapport with the customer, determine the customer's needs, and then present the program and product(s) that will best satisfy the identified need. This CSR must first sell the features and benefits of the RENT-2-OWN Rental Program, then the benefits of the product ensuring the customer completely understands.
RENT-2-OWN’s commitment, as well as their own commitment to the program, product, agreement, and payment expectations. A continuing challenge of the RENT-2-OWN, Customer Sales Representative is to consistently apply professional prospecting techniques to generate new business while maintaining a high level of customer service for current customers. The CSR will solicit new business each day by following the training and prescribed methods of the company’s solicitation programs. The CSR is accountable for maintaining a clean, safe and attractive “Rent Ready” sales floor with all point of purchase material and proper price tags in place.