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Savings & Deals

Customer Sales Representative

Reports to: Store Manager

JOB SUMMARY:

This Job Description defines minimum standards of performance and skills required to function as a Customer Sales Representative (CSR) at Rent-2-Own. In addition to these minimum standards, each CSR must be willing to identify and perform tasks which contribute to the overall mission of the Rent-2-Own business and its relationship with our valued customers. * The CSR must be able to communicate knowledge of “The Program”, terms of the agreement, and product features and benefits while working with the customers. This position is also responsible for maximizing store revenue by utilizing communication and customer service skills which ensure customer retention. The CSR is the first level of contact with the customer. The CSR will greet customers on the sales floor or telephone, establish a good rapport with the customer, and determine the customer's needs, then present the program and product that will best satisfy the identified need. This CSR must first sell the features and benefits of the Rent-2-Own Rental Program then; the benefits of the product ensuring the customer completely understands Rent-2-Own’s commitment, as well as their own commitment to the program, product, agreement, and payment expectations. *A continuing challenge of the Rent-2-Own, Customer Sales Representative is to consistently apply professional prospecting techniques to generate new business while maintaining a high level of customer service for current customers.* The CSR will solicit new business each day by following the training and prescribed methods of the company’s solicitation programs. * The CSR is accountable for maintaining a clean, safe and attractive “Rent Ready” sales floor with all point of purchase material and proper price tags in place.

JOB QUALIFICATIONS:

  • Satisfactory work record and attendance.
  • Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
  • The ability to safely operate and do basic maintenance with equipment and delivery vehicles.
  • High school graduate or equivalent.
  • Willingness to work as a “Team Player”.
  • Willingness to work within the policies, procedures and ethics established by the company.
  • Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
  • Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as company assets such as equipment and vehicles in a safe and sensible manner.

ESSENTIAL FUNCTIONS:

  • Maintains complete knowledge of all product features and can demonstrate proper operation and connection.
  • Is responsible for product being clean and in proper working order prior to display on the showroom floor.
  • Is responsible for product being complete in all pieces, parts, accessories, & manuals during delivery and pick-up.
  • Maintains complete knowledge of the Rent-2-Own Rental Agreement and Benefit’s Program.
  • Follows all store policies and procedures for interacting with customers.
  • Uses hand trucks, dollies and other equipment to transport product while providing a safe, damage free delivery.
  • Receives product into the store by following the proper inventory receiving and transfer procedures.
  • Maintains the backroom in a safe, clean, organized condition.
  • Cleans and repairs and performs service and proper service documentation on product as needed.
  • Performs preventative and routine maintenance on delivery vehicles.
  • Protects the Company image by safely and courteously operating the delivery vehicle.
  • Distributes promotional items and literature such as “door hangers” and “flyers”, during delivery and pickup.
  • Can successfully document and receive customer payments in the field and store.

ADDITIONAL RESPONSIBILITIES:

  • Attends and participates in weekly store Team Meetings and recommended training programs
  • Promotes the integrity and goodwill of the company throughout the business and residential community.