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Delivery (Store Level / Home Office Warehouse)

Reports to: Store Manager

JOB SUMMARY:
This Job Description defines minimum standards of performance and skills required to function as a Delivery/Service Specialist at Rent-2-Own. In addition to these minimum standards, each Delivery/Service Specialist must be willing to identify and perform task which contribute to the overall mission of the Rent-2-Own business and its relationship with our valued customers. *This position is responsible for the delivery, set up, service and retrieval of products to and from the Rent-2-Own customer's homes. * The Delivery/Service Specialist must properly and securely load products into delivery trucks, using straps and pads to avoid damage during transit. * When arriving at the customer's home, the Delivery/Service Specialist must check out the premises to make sure that the product will be in a safe environment and that the product is being delivered to the proper person. * The Delivery/Service Specialist will explain the Rent-2-Own Rental Agreement to the customer, therefore insuring the customer understands all parts of the agreement. * The Delivery/Service Specialist also explains and demonstrates all the various features and benefits of the product before leaving the home. * The Delivery/Service Specialist is also accountable for retrieving products from the homes of customers who choose not to renew the agreement. *The Delivery Specialist must work in a professional manor while in the process of retrieving the Rental Products. It should be the goal of the Delivery Specialist to maintain a strong relationship with the customers in all phases of the rental process. * The Delivery Specialist also contributes to his or her team by repairing cleaning and moving product from the stockroom to the sales floor for display.

JOB QUALIFICATIONS:

• Satisfactory work record and attendance.
• Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
• The ability to safely operate and do basic maintenance with equipment and delivery vehicles.
• High school graduate or equivalent.
• Willingness to work as a “Team Player”.
• Willingness to work within the policies, procedures and ethics established by the company.
• Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
• Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as company assets such as equipment and vehicles in a safe and sensible manor.

ESSENTIAL FUNCTIONS:

• Maintains complete knowledge of all product features and can demonstrate proper operation and connection.
• Is responsible for product being clean and in proper working order prior to display on the showroom floor.
• Is responsible for product being complete in all pieces, parts, accessories, & manuals during delivery and pick-up.
• Maintains complete knowledge of the Rent-2-Own Rental  Agreement and Benefit’s Program.
• Follows all store policies and procedures for interacting with customers.
• Uses hand trucks, dollies and other equipment to transport product while providing a safe, damage free delivery.
• Receives product into the store by following the proper inventory receiving and transfer procedures.
• Maintains the backroom in a safe, clean, organized condition.
• Cleans and repairs and performs service and proper service documentation on product as needed.
• Performs preventative and routine maintenance on delivery vehicles.
• Protects the Company image by safely and courteously operating the delivery vehicle.
• Distributes promotional items and literature such as “door hangers” and “flyers”, during delivery and pickup.
• Can successfully document and receive customer payments in the field and store.

ADDITIONAL RESPONSIBILITIES:

• Attends and participates in weekly store Team Meetings and recommended training programs
• Promotes the integrity and goodwill of the company through-out the business and residential community.